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+3
Completed

We should not pay the entry fee again when a program closes by stop out

Air80 5 years ago • updated by Genesis Vision Support 5 years ago • 3

Hello.

I think that investors should not pay the entry fee again when a program closes by stop out and we want to reinvest it again.

Thanks. 

Answer

-1
Answer
Completed
Genesis Vision Support 5 years ago

Dear Client,

Please be informed that we have updated the Stop Out feature. If the current reporting period of an investment program was ended due to the Stop out trigger, then in the next period the investors who had investments in the program when Stop Out have triggered, the Entry fee = 0.

Thank you for the valuable feedback, it helped us to improve the platform!

Best Regards,

GV Team.

+1
Under review
Genesis Vision Support 5 years ago

Dear Client,

Thank you for your feedback. I have transferred it to the management.

Best Regards,

Genesis Vision Team.

+1
HedgeBitcoin 5 years ago

I also agree on this feature. 

-1
Answer
Completed
Genesis Vision Support 5 years ago

Dear Client,

Please be informed that we have updated the Stop Out feature. If the current reporting period of an investment program was ended due to the Stop out trigger, then in the next period the investors who had investments in the program when Stop Out have triggered, the Entry fee = 0.

Thank you for the valuable feedback, it helped us to improve the platform!

Best Regards,

GV Team.

Customer support service by UserEcho