+6
Completed

Profile Restriction

Bugra 1 year ago in A problem with a registration process • updated by Genesis Vision Support 1 week ago 1

hi,first of all look at the profile picture and names, that is not looking serious investment surface, people will put money here so they need to see real name, real person!Look there are ltc, xrp fans with that name on genesis platform its unacceptable!

Answer

Hello!
Thank you for your feedback.

Yes, managers are given a very flexible choice of profile settings. In the future, there will be a moderation system that will allow us to monitor and prevent the use of obscene or questionable vocabulary or illustrations.

An investor evaluates the title and illustration to the program, but to make an effective investment decision, he has to consider many parameters of the manager and his program. The rating is formed on the real performance of the manager, so jokers will have to perform well.

+2
Completed

Would love to see 2fa

E.S 1 year ago in A problem with a registration process • updated by Genesis Vision Support 1 week ago 2

The sign up screen needs another level of protection, in my humble opinion.

Answer

Dear Client,

We would like to inform you that Two-factor Authentication was already added to our platform, the feature you offered is really helpful. Thank you for your cooperation!

Best regards,

GV Team

+1
Not a bug

Genesis Markets faulty signup-page

moontrading 1 year ago in A problem with a registration process • updated by Genesis Vision Support 1 year ago 1

When using the referallinks (https://genesismarkets.io/?ref=872115) if brings you straight to the GM frontpage - no worries.

However when you click "Start trading" or "Sign up" it leads to the /login/-page instead of /register/.

Actually had a referal not sign up because he didn't find where to create and account.

+1
Completed

Can there be a password reset please as I've already forgotten mine!

Sam 1 year ago in A problem with a registration process • updated by Genesis Vision Support 1 week ago 1

No password reset as far as I can tell. 

Answer

Hello! We are glad to say that password recovery option will be added within the day.

+1
Fixed

Wrong password. 8-15 digits, symbols and numbers.

I can't create a trading account password although I use one between 8-15 digits, with symbols and numbers.

0
Fixed

If you leave a backspace after the mail on a Sign-up or Password reset dialog it wont recognize it.

Hudak E 1 year ago in A problem with a registration process • updated by Genesis Vision Support 1 week ago 1

If youre signing in, or reseting a password and you write email adress like : [email protected] and leave a space after the .com it wont recognize it as a correct mail and say "Cannot find that mail".


I think its reading it like this : "[email protected](SPACE)" so i think its reading the backspace after the mail as a character and part of the email adress and wont recognize it. Its not a big bug but something that sould be removed because it can make problem to those who are copy pasting their emails with the space

0
Fixed

Singup instead of signup (typo)

John Karl 1 year ago in A problem with a registration process • updated by Genesis Vision Support 1 week ago 2

Hi


The route in the URL for the sign up page is wrong.

It says /singup instead of /signup


Kind regards

JohnK

Answer

Hello John! Thank you for your feedback. We will forward the info to the responsible person to fix it as soon as possible.

0
Completed

Investor and manager login?

Fish 1 year ago in A problem with a registration process • updated by Genesis Vision Support 1 week ago 1

can we participate as both an investors and a managers at the same time?   I was able to login as an investor, but using the same login info , I cannot log in as a manager!

Answer

Dear Client,

Please be informed that you can participate as an investor and as a manager, but you need to create two separate accounts using two different email addresses.

Best Regards,

Genesis Vision Team