+1
Completed

Sorting managers by profit is not comfortable

Kris 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

At the moment when I try to sort managers by profit and for example I am looking for managers with profit between 8-10% it's hard to do. Even if I move my mouse very slightly the % goes up by 6-11%. There should be more precision when changing the % value. I understand it's because the scale is from -100% to +1000% which is huge. Maybe you can add an option to insert % values manually for more precision. Thanks for listening.

+1
Completed

Allow account deletion

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

As stated.

Answer

You can close all your programs or withdraw investments, at the end of the reporting period everything will be automatically distributed. Inactive accounts will be monitored and then blocked. Also, you can contact the support department asking to block your account or close a trading account.

+1
Completed

Let me filter out managers I can't invest in

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

Lots of managers have a 100% share of their own tokens with none available to buy. Just show me those I can get involved with now (as a filter).

+1
Completed

Give me extra support options

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

When logged in I can't see any links to where I can get in touch with GV if I have a problem.


Especially during testing, this feedback page should be a banner across the top encouraging more people to give feedback. Without Telegram I wouldn't even know this page existed.

Answer

Thank you for your suggestion. We will forward it to the responsible person.
You are welcome to contact the support team via email [email protected] The chat will be enabled shortly.

+1
Completed

I can't seem to find where I can change my password

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

Is there no personal account area?

Answer

Hello! We are glad to say that password recovery option will be added within the day. Thank you.

0
Fixed

Genesis Ratio, Invest Scale and Volume Scale are the same in most Programs.

Air80 7 months ago in A problem with the web version updated by Genesis Vision Support 6 months ago 3




I think this is an error of platform.

Can you solve it?

Thanks

Answer
Genesis Vision Support 6 months ago

Dear Client,

Yes, we can confirm that this issue has been resolved.

Please accept our apologies for any inconvenience we may have caused.

Best Regards,

Genesis Vision Team

0
Fixed

funds drawdown is broken

Maltsev Sergey 1 year ago in A problem with the web version updated by Genesis Vision Support 1 year ago 2

100% drawdown!!!   you need to fix this..

Answer

Dear Client,

We would like to inform you that our IT department has fixed the issue with funds drawdown and it should reflect correctly right now.

Best Regards,

Genesis Vision Team.

0
Completed

Improve statistics with regards to periods

Alex 2 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

Currently the periods listed in the period history show only the absolute profit. It would be great if we could see the percent profit as well. Additionally it would also be good to be able to see the drawdown.

Ideally it would be possible to select periods as timespan filter for the statistics above. Currently only 1D 1W 1M 1Y and All can be selected. Custom timespans as well as the periods should be selectable.

Answer

Dear Alex,

We would like to inform you that we have added the possibility to check a percent profit statistics to the platform. Thank you for helping us to improve the platform. 

Best regards,

GV Team.

0
Not a bug

profit graph is incorrect and broken

vikashait 2 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 6

https://genesis.vision/investor/programs/ark-invest


manager only traded for 1 week and his profit is almost near to 100% and that's quite visible in equity tab where current equity showing as $2465 where start equity was $1285 . but profit tab is showing profit as 8.66 % . 

0
Completed

Extend search function to include cryptos in Funds

hellothere 3 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

Hello,

Please extend the search function so that when we search for "enjin" it displays all the Funds who have Enjin in them.

Thank you.