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Completed

'Cancel Investment Request' transaction? Is this supposed to say:

wisper7 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

I don't believe I canceled any investments, so I'm guessing it was denied by the manager. In this case, this should read 'Investment Request Denied'. Or, if I did cancel it and somehow don't remember, it should still read 'Investment Request Canceled' or 'Canceled Investment Request'.

Answer

Hello!


A manager cannot accept or deny an investment request. Requests are processed automatically. There is a limitation on the amount a manager can accept, this is due to the managers’ leveling.

However, your suggestion to differentiate the requests cancelled by an investor and those declined by the system sounds great. We will definitely take it into consideration.

Thank you!

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Completed

A system that can send messages to brokers and get ideas from time to time is good.

Hero 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

A system that can send messages to brokers and get ideas from time to time is good.

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Completed

Cancelling an investment

Sand Dune 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

Once I invest GVT in a trader, I’m not sure how to undo this action. Is it possible? The facility to carry out this action should be more intuitive.

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Completed

Let me click on an avatar to access a managers details

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

As stated. There have been a few times i've clicked their logo and expected to see this page but it's not a button.

Answer

Hello!


Thank you for your suggestion. We are glad to say that our technical team will add this feature as soon as possible.

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Completed

Dates should be shown in a more universal format

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 1

MM/DD/YYYY is not the best readable date format and adds confusion for the rest of the world which use day first.


Why not DD-MMM-YYYY for clarity?


Referring to the "My Requests" table.

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Fixed

I can't reset a forgotten password

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

Login page dost not have a link to a password reset function.


Entering wrong credentials didn't reveal one either.

Answer

Hello! Thank you for your feedback. I am glad to say that "Reset the password" option will be added within the day.

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Completed

The profit chart assumes a total loss after requesting to buy into a product

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

I put in a request to buy tokens and on my dashboard it shows this as negative profit. Surly if that trader hasn't made any trades yet, and the GVT is still un-transferred then it should be 0?


When it is traded, this should be based upon the trades not the transfer of GVT. Maybe this chart would be more understandable if it was in USD value not my account balance?


Also, if I've made a request but its not been fulfilled, this shouldn't impact this chart at all.

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Answered

What are requests to buy tokens?

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

As a new user who doesn't know anything the platform doesn't make clear that I am asking the Manager to trade their tokens to me.


Why isn't this automatic? The trader should be able to put up their tokens on the market at a price and it should auto-fill?

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Completed

For very small investment amounts, show something other than the scientific notation

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

My guess is quite a few people wont understand: 1e-21 GVT


If 0.000000000000000001 GVT is worth something some day, then this should be shown better. 


Maybe pick a small unit like BTC does, SATs to use after an amount is lower than X. 


Let me suggest that its called ACE after this ticket (not serious, you can do better).


0.000000000000000001 GVT = 1 ACE

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Completed

Typo: should be 'Available' rather than 'Avaialble'

falstaff 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2