+11
Completed

It’s not clear if the profit is in dollars or in GVT when looking at the Trader History

markstevenson251292 2 years ago in A problem with iOS updated by Genesis Vision Support 2 months ago 3

It’s not clear if the profit is in dollars or in GVT when looking at the Trader History section. 

Answer
Genesis Vision Support 2 months ago

Dear Client,

We would like to inform you that we have payed attention to your feedback regarding our app. Please be informed that our team has improved IOS app and made it more user friendly.

Best Regards,
GV Team

+8
Completed

Overview in wallet

quiztah 2 years ago in A problem with iOS updated by Genesis Vision Support 2 months ago 3

I find it cumbersome to get an overview of where my GVTs are. 

Which ones are locked in a request with which managers and which one have been accepted and exchanges for tokens.


The wallet shows transactions, which is helpful, but should also display the balance with the information I mentioned above.

Answer
Genesis Vision Support 2 months ago

Dear Client,

We would like to inform you that we have payed attention to your feedback regarding our app. Please be informed that our team has improved IOS app and made it more user friendly.

Kind regards,
GV Team.

+7
Answered

Cannot see trade history in iOS app

E.S 2 years ago in A problem with iOS updated by Genesis Vision Support 2 months ago 4

I cannot find a way to see the trading history in the iOS app.

Answer
Genesis Vision Support 2 months ago

Greetings!

Sorry for a delayed reply, as far as we are concerned, the issue should have been already fixed by now. Please try updating your application and let us know if the issue remains.

Thank you! 

+5
Fixed

The scrolling on the iOS alpha has become jerky and buggy, please fix in the next update

Jamie 2 years ago in A problem with iOS updated by Genesis Vision Support 2 months ago 2

when you try to scroll in the iOS app through programs or dashboard the scroll jerks and takes you past or before the location you scrolled to. It would be good if this could be fixed in next update.👍

+3
Completed

Invest to program / Profit from program need more detail

hellothere 1 year ago in A problem with iOS updated by Genesis Vision Support 1 year ago 2

When investing to a program show GVT invested, usd value of GVT at that time and the amount of manager tokens bought in a single line.


Likewise for the profit from program section show the usd amount of profits, usd amount of success fee, usd amount of manager fee and finally calculate total profits as usd, show usd value of GVT at the time and finally show profits as GVT. Maybe display these information in two lines 


Just an idea. Maybe more information can be shown in these areas. Thank you and keep up the good work.

Answer
Genesis Vision Support 2 months ago

Dear Client,

We would like to inform you that the trades reflection was already corrected in our IOS app and now you should be able to see the recent ones at the top. Thank you very much for your suggestion!

Best regards,
GV Team.

+3
Completed

For this app to work it has got to be much more idiot proof

CryptoPete 2 years ago in A problem with iOS updated by Genesis Vision Support 2 months ago 2

Without reading up about it I just can’t make sense of what is actually happening. everything needs to be clearer so ‘anyone’ can download the app and instantly understand it.

Answer
Genesis Vision Support 2 months ago

Dear Client,

We would like to inform you that we have payed attention to your feedback regarding our app. Please be informed that our team has improved IOS app and made it more user friendly.

Best regards,
Genesis Vision Team

+2
Completed

push notifications

onesgraphic 2 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 1

Add push notification when a manager approves or declines an investment from a client.

+2
Fixed

iOS bug?

Tom 2 years ago in A problem with iOS updated by Genesis Vision Support 2 months ago 3

Home screen of programs invested shows 180+ GVT invested. I’m assuming it’s due to withdrawals and reinvesting from programs that I made requests and did not get accepted.

Otherwise it means I hold 180 Gvt which seems impossible.

Answer
Genesis Vision Support 2 months ago

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team

+2
Fixed

Withdrawal Error Message: "There are no new period for investment program"

TeddyRoosevelt 2 years ago in A problem with iOS updated by Genesis Vision Support 2 months ago 3

I received the above message when trying to withdraw funds from a manager I am currently with. It is unclear why this is occurring, but there should never be an instance where I am unable to withdraw funds. 


The manager is Topham 21. The error message occurs on the iOS app. If I try to withdraw on the desktop version I am not able to even select withdraw.

Answer
Genesis Vision Support 2 months ago

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team