+11
Completed

It’s not clear if the profit is in dollars or in GVT when looking at the Trader History

markstevenson251292 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 3

It’s not clear if the profit is in dollars or in GVT when looking at the Trader History section. 

Answer

Dear Client,

We would like to inform you that we have payed attention to your feedback regarding our app. Please be informed that our team has improved IOS app and made it more user friendly.

Best Regards,
GV Team

+8
Completed

Overview in wallet

quiztah 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 3

I find it cumbersome to get an overview of where my GVTs are. 

Which ones are locked in a request with which managers and which one have been accepted and exchanges for tokens.


The wallet shows transactions, which is helpful, but should also display the balance with the information I mentioned above.

Answer

Dear Client,

We would like to inform you that we have payed attention to your feedback regarding our app. Please be informed that our team has improved IOS app and made it more user friendly.

Kind regards,
GV Team.

+7
Answered

Cannot see trade history in iOS app

E.S 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 4

I cannot find a way to see the trading history in the iOS app.

Answer

Greetings!

Sorry for a delayed reply, as far as we are concerned, the issue should have been already fixed by now. Please try updating your application and let us know if the issue remains.

Thank you! 

+5
Fixed

The scrolling on the iOS alpha has become jerky and buggy, please fix in the next update

Jamie 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 2

when you try to scroll in the iOS app through programs or dashboard the scroll jerks and takes you past or before the location you scrolled to. It would be good if this could be fixed in next update.👍

+3
Completed

Invest to program / Profit from program need more detail

hellothere 3 years ago in A problem with iOS updated by Genesis Vision Support 3 years ago 2

When investing to a program show GVT invested, usd value of GVT at that time and the amount of manager tokens bought in a single line.


Likewise for the profit from program section show the usd amount of profits, usd amount of success fee, usd amount of manager fee and finally calculate total profits as usd, show usd value of GVT at the time and finally show profits as GVT. Maybe display these information in two lines 


Just an idea. Maybe more information can be shown in these areas. Thank you and keep up the good work.

Answer

Dear Client,

We would like to inform you that the trades reflection was already corrected in our IOS app and now you should be able to see the recent ones at the top. Thank you very much for your suggestion!

Best regards,
GV Team.

+3
Completed

For this app to work it has got to be much more idiot proof

CryptoPete 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 2

Without reading up about it I just can’t make sense of what is actually happening. everything needs to be clearer so ‘anyone’ can download the app and instantly understand it.

Answer

Dear Client,

We would like to inform you that we have payed attention to your feedback regarding our app. Please be informed that our team has improved IOS app and made it more user friendly.

Best regards,
Genesis Vision Team

+2
Planned

Tutorial

Cls 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 3

The app looks great. The platform and idea seem great as well. I think it could use a tutorial breaking down what everything means. It isn’t completely clear how everything works. A very basic tutorial explaining this would be awesome for adoption.

Answer

Dear Client,

Please be informed that as it is stated in our recent article regarding the future implementations on our platform https://blog.genesis.vision/whats-next-2da49f13d51f, as soon as we finish the UI / UX improvements and the design is finalized, we will create guides for investors and managers. We will start with the print versions, then move on to videos.

Best Regards,
GV Team

+2
Completed

push notifications

onesgraphic 4 years ago in A problem with iOS updated by Genesis Vision Support 4 years ago 1

Add push notification when a manager approves or declines an investment from a client.

+2
Fixed

iOS bug?

Tom 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 3

Home screen of programs invested shows 180+ GVT invested. I’m assuming it’s due to withdrawals and reinvesting from programs that I made requests and did not get accepted.

Otherwise it means I hold 180 Gvt which seems impossible.

Answer

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team