+2
Fixed

Withdrawal Error Message: "There are no new period for investment program"

TeddyRoosevelt 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 3

I received the above message when trying to withdraw funds from a manager I am currently with. It is unclear why this is occurring, but there should never be an instance where I am unable to withdraw funds. 


The manager is Topham 21. The error message occurs on the iOS app. If I try to withdraw on the desktop version I am not able to even select withdraw.

Answer

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team

+2
Answered

IOS Observation/bug: It is not possible to view the trade history of a trader on the IOS app

giffen.derek 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 3

When I click on a trader it is not possible to see their trade history in the same way that you can on the website version. I can see how many trades they have done, but nothing more than that.

Answer

Dear Client,

We would like to inform you that the bug has already been fixed and now you should be able to see the open positions as well as the closed ones. Thank you for your kind suggestion and cooperation!

Best regards,
Genesis Vision Team

+1
Fixed

After Sending GVT to manager...

juster29 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 2

not an issue that requires major Development time to fix, simple Ui bug where once you send GVT to manager programs, your Dashboard won’t instantly(or during session) reflect your current balance unless refreshed.


Left the app for over an hour came back and balance & currented invested managers had not changed til the refresh.


Simplw things, keep up the good work.

Answer

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team

+1
Fixed

IOS issue with information ending up off the visible scree - see pic

giffen.derek 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 2



The totals have moved off the screen to the right. I would also look nicer if both totals were of the same font size

+1
Completed

Could Notifications on the Wallet screen be slightly smaller and more informative and the Profit chart slightly larger

markstevenson251292 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 1

Could Notifications on the Wallet screen be slightly smaller and more informative and the Profit chart slightly larger as the notifications appear to dominate the page on the IOS app with the Profit chart appearing quite small in comparison

Answer

Dear Client,

We would like to inform you that the bug is fixed, thank you for informing us!

Best regards,
Genesis Vision Team

+1
Fixed

Trader History section slightly misaligned in the IOS app

markstevenson251292 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 1

Trader History section slightly misaligned in the IOS app

Answer

Dear Client,

We would like to inform you that the bug is fixed, thank you for informing us!

Best regards,
Genesis Vision Team

+1
Fixed

Days left is flashing erratically on iOS

Tom 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 2

Erratic flashing on days left section on iOS . Also still showing no activity with managers since Saturday . Showing zero tokens invested after 3 days on all managers

Answer

Dear Client,

We would like to inform you that the bug is fixed, thank you for informing us!

Best regards,
Genesis Vision Team

+1
Fixed

Not Enough Data

Yodeling Walmart Kid 4 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 4

On the iOS app, I see “Not Enough Data” and a 0 for total profit on pretty much every manager. 

Answer

Dear Client,

We would like to inform you that the bug is fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team.

0
Fixed

Bug in iOS app in the "amount to invest" field

cryptopanda14 3 years ago in A problem with iOS updated by Genesis Vision Support 2 years ago 2
Go to Funds - Look for "LOWEST FEE TETHER" - select "Invest" - in the field "Amount to invest", you cannot enter a value that starts with "1" (for example 17, 123, 1024), because the minimum amount to invest is 2 GVT.
Answer

Dear Client,

We would like to inform you that the bug is fixed, thank you for your cooperation! 

Best regards,
Genesis Vision Team.