+3
Completed

Program closed but open trades final price is wrong

ryan 3 years ago in A problem with transactions updated by Genesis Vision Support 1 year ago 2

I opened a trade for bitcoin cash Saturday morning and over the day it crashed being -$3000 

I charted it and knew it would climb back up to where I bought in

My program closed Sunday 7am and the price of bch was the same as what I bought it.

My program closed with -$3000 bch trade.

Crypto trades 24/7 so why is it not break even on the trade history, this doesnt show the accurate (transparency) as it doesn't reflect market price at the time. 


Something need to be done to allow crypto trading all weekend or taking market value as program closes



+2
Answered

Space trade by samz has not returned investment tokens after program has closed

Tom 3 years ago in A problem with transactions updated by Genesis Vision Support 3 years ago 2

 Title says it all

+2
Fixed

Without being accepted into any programs (except for 1 with 0 trades) I now have 136 GVTs

quiztah 3 years ago in A problem with transactions updated by Genesis Vision Support 1 year ago 2

I've only been accepted into 1 program thus far, and this manager didn't perform any trades. Still my balance shows as 135 GVTs. A small portion of the profit comes from a drop in GVT value while I held manager tokens, but this cannot account for the whole 35 GVT profit. Due to my wallet is filled up with many transactions from failed investments attempts I am struggling to see where the error is.

+1
Under review

Show investor's stake within programs

HedgeBitcoin 6 months ago in A problem with transactions updated by Genesis Vision Support 6 months ago 1

A breakdown of the capital within the program including all investors by

- Percentage 

- Base Currency amount 

- High watermark Equity ( are they at profit, or are they at a loss). 

Currently, the platform is lacking the ability to keep track of investor's high watermark equity, contributed capital amount, and percentage share within the program. 

Thank you

0
Not a bug

I withdrew from all of the Funds I was invested in, but there is still 27 GVT Invested so I can’t withdraw. The home screen even says 0% Invested, yet, in the Wallet it says “invested” and I can’t withdraw. Been over 48 hrs since withdrawn from all fnds

Alcendor 2 months ago in A problem with transactions updated by Genesis Vision Support 2 months ago 1

After withdrawal from all of the Funds I was invested in, Most of the GVT was available for immediate withdrawal or conversion immediately.  About 27 GVT remains with “Invested” status in the wallet, but on the home page says 0% invested, which is correct.  I just need for the status to change to Available so I can withdraw.  It has been over 48 hrs now.

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0
Under review

Internal Transfer Transaction Details (Exchange Rate)

HedgeBitcoin 9 months ago in A problem with transactions updated by Genesis Vision Support 9 months ago 1

Can you include the market QUOTE next to the rate. in parenthesis 

RATE

1USDt = 0.000012345BTC (BTCUSDt 8888.50)

This would be more user friendly 

0
Completed

Referral Program Statistics ( there are none)

HedgeBitcoin 1 year ago in A problem with transactions updated by Genesis Vision Support 1 year ago 3

There are no statistics for the Referral programs. As an affiliate we need statistics otherwise we don't know if the payouts are accurate. 

Answer

Dear Client,

We really appreciate the time you took to think about it, and we find it to be very helpful. We are glad to inform you that we have decided to take into your advice and implement it. We have now added referral statistics to GM accounts. Thank you for your valuable feedback and cooperation!

Best Regards,

GV Team.

0
Completed

Withdrawal

jonny92249 2 years ago in A problem with transactions updated by Genesis Vision Support 1 year ago 2

I have withdrawn some GVT from the platform to Binance and I have not received my GVT and no transaction appears when I check etherscan. 

0
Answered

Going into USDT

Kamiownz 2 years ago in A problem with transactions updated 2 years ago 4

as a manager trading in BTC pair - all GVT converts into BTC - however

due to this huge drop, i would of liked to have moved into USDT and then

re-buy back into BTC. however i keep getting errors when ive tried to do so, any

reason to this?