+3
Completed

Program closed but open trades final price is wrong

ryan 3 years ago in A problem with transactions updated by Genesis Vision Support 2 years ago 2

I opened a trade for bitcoin cash Saturday morning and over the day it crashed being -$3000 

I charted it and knew it would climb back up to where I bought in

My program closed Sunday 7am and the price of bch was the same as what I bought it.

My program closed with -$3000 bch trade.

Crypto trades 24/7 so why is it not break even on the trade history, this doesnt show the accurate (transparency) as it doesn't reflect market price at the time. 


Something need to be done to allow crypto trading all weekend or taking market value as program closes



+2
Under review

Show investor's stake within programs

HedgeBitcoin 1 year ago in A problem with transactions updated by Genesis Vision Support 1 year ago 1

A breakdown of the capital within the program including all investors by

- Percentage 

- Base Currency amount 

- High watermark Equity ( are they at profit, or are they at a loss). 

Currently, the platform is lacking the ability to keep track of investor's high watermark equity, contributed capital amount, and percentage share within the program. 

Thank you

+2
Answered

Space trade by samz has not returned investment tokens after program has closed

Tom 3 years ago in A problem with transactions updated by Genesis Vision Support 3 years ago 2

 Title says it all

+2
Fixed

Without being accepted into any programs (except for 1 with 0 trades) I now have 136 GVTs

quiztah 3 years ago in A problem with transactions updated by Genesis Vision Support 2 years ago 2

I've only been accepted into 1 program thus far, and this manager didn't perform any trades. Still my balance shows as 135 GVTs. A small portion of the profit comes from a drop in GVT value while I held manager tokens, but this cannot account for the whole 35 GVT profit. Due to my wallet is filled up with many transactions from failed investments attempts I am struggling to see where the error is.

+1
Under review

Export transactions history for taxes

E.S 6 months ago in A problem with transactions updated by Genesis Vision Support 6 months ago 1

I think that id the platform wants to grow, we need the best tools for exporting a tax report. 

Answer
Genesis Vision Support 6 months ago

Dear Client,

We would like to thank you for your feedback, I will definitely transfer it to the team for their review.

Have a great day!

Best regards,

Genesis Vision Team.

+1
Under review

Replace the current withdrawal fees with a flat percentage rate

Donovan 8 months ago in A problem with transactions updated by Genesis Vision Support 8 months ago 1

 Basically, I feel that the withdrawal fees for BTC at it's current rate are very expensive, and if the team wishes to gather widespread adoption, it should consider replacing the current fees with a percentage based fee.

Basically I feel that 1 percent would be a good compromise, and with more and more investors joining GV in the near future, the money the team would make from the change should offset the funds lost from going to this new system, as more people join GV.

Answer
Genesis Vision Support 8 months ago

Dear Client,

I have transferred your feedback to the team for their discussion. We appreciate your interest and desire to help our project's development very much.

Have a great day!

Best Regards,

GV Team

+1
Under review

Internal Transfer Transaction Details (Exchange Rate)

HedgeBitcoin 1 year ago in A problem with transactions updated by Genesis Vision Support 1 year ago 1

Can you include the market QUOTE next to the rate. in parenthesis 

RATE

1USDt = 0.000012345BTC (BTCUSDt 8888.50)

This would be more user friendly 

0
Not a bug

I withdrew from all of the Funds I was invested in, but there is still 27 GVT Invested so I can’t withdraw. The home screen even says 0% Invested, yet, in the Wallet it says “invested” and I can’t withdraw. Been over 48 hrs since withdrawn from all fnds

Alcendor 11 months ago in A problem with transactions updated by Genesis Vision Support 11 months ago 1

After withdrawal from all of the Funds I was invested in, Most of the GVT was available for immediate withdrawal or conversion immediately.  About 27 GVT remains with “Invested” status in the wallet, but on the home page says 0% invested, which is correct.  I just need for the status to change to Available so I can withdraw.  It has been over 48 hrs now.

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0
Completed

Referral Program Statistics ( there are none)

HedgeBitcoin 2 years ago in A problem with transactions updated by Genesis Vision Support 2 years ago 3

There are no statistics for the Referral programs. As an affiliate we need statistics otherwise we don't know if the payouts are accurate. 

Answer

Dear Client,

We really appreciate the time you took to think about it, and we find it to be very helpful. We are glad to inform you that we have decided to take into your advice and implement it. We have now added referral statistics to GM accounts. Thank you for your valuable feedback and cooperation!

Best Regards,

GV Team.