+3
Under review

Program closed but open trades final price is wrong

ryan 4 months ago in A problem with transactions • updated by Genesis Vision Support 4 months ago 1

I opened a trade for bitcoin cash Saturday morning and over the day it crashed being -$3000 

I charted it and knew it would climb back up to where I bought in

My program closed Sunday 7am and the price of bch was the same as what I bought it.

My program closed with -$3000 bch trade.

Crypto trades 24/7 so why is it not break even on the trade history, this doesnt show the accurate (transparency) as it doesn't reflect market price at the time. 


Something need to be done to allow crypto trading all weekend or taking market value as program closes



+2
Answered

Space trade by samz has not returned investment tokens after program has closed

Tom 4 months ago in A problem with transactions • updated by Genesis Vision Support 4 months ago 2

 Title says it all

+2
Under review

Without being accepted into any programs (except for 1 with 0 trades) I now have 136 GVTs

quiztah 5 months ago in A problem with transactions • updated by Genesis Vision Support 4 months ago 1

I've only been accepted into 1 program thus far, and this manager didn't perform any trades. Still my balance shows as 135 GVTs. A small portion of the profit comes from a drop in GVT value while I held manager tokens, but this cannot account for the whole 35 GVT profit. Due to my wallet is filled up with many transactions from failed investments attempts I am struggling to see where the error is.

0
Under review

Numbers do not add upp seems like I miss some GVT

Dennis van der helm 3 months ago in A problem with transactions • updated by Genesis Vision Support 3 months ago 1
0
Under review

btc trade hasnt processed into manager space

ryan 3 months ago in A problem with transactions • updated by Genesis Vision Support 3 months ago 1

did a final trade before close yesterday evening and set SL & TP.


today i can see the trade hit SL at 03:14 this morning, but underneath it is a -2727 figure??


in the manager portal the numbers are not shown??


0
Answered

Excuse me, my GVT?

chen zhen 4 months ago in A problem with transactions • updated 4 months ago 5






对不起,我的GVT?

退出程序很长时间



23.8749GVT

利润


108.3181GVT

投资


92.0225

钱包




我做错了什么?





0
Not a bug

closed program BTK-888 not returning GVT investment

Brian P 4 months ago in A problem with transactions • updated by Genesis Vision Support 4 months ago 1

Invested 48.4 GVT in BTK-888, program was closed by manager and GVT was not returned.


Thank you

0
Under review

Investment gets returned after sometime

sreedharreddy19 5 months ago in A problem with transactions • updated by Genesis Vision Support 5 months ago 1
Answer
Genesis Vision Support 5 months ago

Hello!


The thing is, there is a limitation on the amount a manager can accept, this is due to the managers’ leveling. Those investments that cannot be accepted are returned to the investor at the start of the reporting period.