0
Completed

Withdrawal

jonny92249 5 years ago updated by Genesis Vision Support 5 years ago 2

I have withdrawn some GVT from the platform to Binance and I have not received my GVT and no transaction appears when I check etherscan. 

0
Completed

Keep Date Range in Cookies

ibrahim özdemir 5 years ago updated by Genesis Vision Support 5 years ago 2

All lists should keep date filter and sorting settings in cookies. Dashboard turns to default weekly sorting after I renew the page. 

0
Completed

Forget password of a program

ibrahim özdemir 5 years ago updated by Genesis Vision Support 5 years ago 2

Program access info will be lost if a user deletes the email. Resend or reset the access info of a program should be added.

Answer

Dear Client,

We would like to inform you that this feature is added to the platform. In case you have forgotten your password, you can change it in the program settings. Thank you very much for your cooperation!

Best regards,
GV Team

0
Fixed

I can not trade MITH-BTC in GM

ibrahim özdemir 5 years ago updated by Genesis Vision Support 5 years ago 2

Trading MITH is not enabled in GM. I can not see or add to my list MITH-BTC pair. 

Answer

Dear Client,

Please be informed that we have added suggested symbol to Genesis Markets, thank you for your cooperation!

Kind Regards,
GV Team

0
Declined

Limit the amount of programs a manager can create

Anonymous 5 years ago updated by Genesis Vision Support 5 years ago 2

Limit a manager's ability to create programs based on max level achieved If at least one the manager's programs achieves: 

Level 2 => 3 total programs

Level 3 => 6 total programs

Level 4 => 10 total programs

etc...

*max number of programs are for demonstration purposes.

Answer

Dear Client,

Please notice that level is assigned to a program not to a manager himself/herself so there is no ground to limit the amount of programs for managers.
We would like to inform you that the new level system was introduced during our recent platform update.  All of the information about the new level formula in detail can be found in our blog - https://blog.genesis.vision/genesis-vision-update-a-level-up-d01ef51c42a

Best regards,

Genesis Vision Team

0
Completed

Allow filter to include ONLY one level

Anonymous 5 years ago updated by Genesis Vision Support 5 years ago 2

As it stands, the filter forces the user to pick 2 levels (eg. levels 4 and 5). Allow the user to filter down to one level only (eg. only filter level 4 managers). 

Image 318

Answer

Dear Client,

Please be informed that your feedback has been implemented.


Best Regards,

Genesis Vision Team

0
Completed

Investing isn't all about saving. It's about SPENDING too!

RunningWithRandoms 5 years ago updated by Genesis Vision Support 5 years ago 0

That's the end goal isn't it? I'm hoping you can reach out to TenX/PAY or similar and find a solution (with fees) to make funds in "available" accessible to a card for everyday access. There's SO many types of investing, and passive income investment is a big one.  Having to juggle your passive income into an account isn't the best result... direct access is going to have SO much more appeal, and as it's a convenience thing, your fees CAN reflect that, if you choose.  Quality of Life for the user, and profits for the business'.

Hope it CAN work.  Cheers.

Answer

Dear Client,

Thank you for the offer, but at the moment we are not planning to implement such system on our platform.

Best regards,

GV Team

0
Completed

Changing success and entry fees

Anonymous 5 years ago updated by Genesis Vision Support 5 years ago 1

It would be helpful to have the ability to change the entry and sucess fees of a program. 

Imagine someone being level 7 and having a 1 year trading history but he or she would like to lower their success fee to be more competitive with the new programs. As it is currently constructed, that manager would have to start off at level 2 again and work their way up the ladder. 

I realize this may be controversial because we wouldnt want a manager increasing their success fee from 10% to 50%, that would not be fair for the investors. 

Maybe only allow changes to the downside? Or if changes to upside are allowed, the implementation of the new fee would take effect after a wait period and all investors need to be alerted and given the chance to exit the program. 

Maybe the manager cannot increase by more than 5% at a time. 

Obviously more thought needs to be put into this, but giving the ability to change the success fee and entry fee would be a good idea. 

0
Completed

FAQ

Anonymous 5 years ago updated by Genesis Vision Support 5 years ago 2

There really should be an FAQ on the website. This would be easy add-on that help out the new investors tremendously. I understand that videos can be hard and time consuming to create, but an FAQ can be done in a day's work. 

Answer

Dear Client,

Please be informed that we have created a FAQ section on our website https://genesis.vision/faq.html as well as the Glossary section https://genesis.vision/glossary.html
As it is stated in our recent article regarding the future implementations on our platform https://blog.genesis.vision/whats-next-2da49f13d51f, as soon as we finish the UI / UX improvements and the design is finalized, we will create guides for investors and managers. We will start with the print versions, then move on to videos.

Best Regards,
Genesis Vision Team

0
Completed

Default program view

Anonymous 5 years ago updated by Genesis Vision Support 5 years ago 1

The default should be a standard 30 day return. 

I would also suggest putting the other options in terms of days, not weeks, months, etc... If I click on 7 day view, I know what I am getting. If I click on week and it's a Tuesday, I dont know if Im getting the last 7 days, or the current week (2 days).