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Answered

App Wallet Feed

wcolterbr333 2 years ago in A problem with the dashboard updated by Jay 2 years ago 3

Why is my app not showing me performance reports at the end of each of my invested trading periods. Its been 3 performance periods since investing in a trader and my wallet feed stops after my managers token purchases. However it shows no profit, no push, or no loss during their trading periods. As an investor I would like to see my gains or losses over each period listed there. Is this platform issue or app issue. Thanks.

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Answered

Dear wcolterbr333,


Thank you for the post. Can you please take screenshots and send us an email to [email protected] to enable us track the issue.


Once you send us an email including your details, we will check the transactions and status.


Best regards,


Genesis Team

+1

here is a screenshot of a refreshed wallet showing my initial investment to Simons Funds on 6/11/18...


Here is a screenshot of simmons funds trading period...



Between 6/11/18 and now there have been 3 trading periods...but it doesnt show results or profit payout in my wallet feed. 


Here is a screenshot of what used to populate to my wallet feed with another trader program...



Why doesnt the app do this anymore? I dont know where I stand with Simmons Funds over the last few trading periods. App issue? Manager issue? Or am I missing something? Thanks for the fast reply! 



If you check his trades, you'll see that there wasn't any trade between 27/05/2018 and 04/07/2018

That's why there are no profit or losses visible.


Cheers,

Jay