i emailed about this and have had no response.
i opened a program did a couple of trades and then closed it. expecting the gvt to be returned at end of trading period i have now waited over 20 days and still cannot open another program.
the program is called 'genesis test' by user Apollo
inside the program i can see it is pending withdrawal however i am unable to cancel or move forward from this point
Customer support service by UserEcho