I could not confirm the withdrawal within 30 minutes. What should I do?

Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration purposes to answer questions regarding how to use the platform.


If you could not confirm the withdrawal on time and your withdrawal token has expired, please follow the below steps:

Click on the wallet's icon to the top right corner of the page:

Then, click on details:


Then, under transactions, click the button under the "Actions" tab:

Finally, click on "Resend confirmation email":

You will receive a new confirmation email for the withdrawal with a new 30 minutes expiry time.

If you face any problems with the withdrawal's process, please create a tickete-mail us or contact us via live chat!

Guide wallet wallet section withdraw withdraw funds

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