+1
Not a bug

User Account locked Out

cro_joe_13 2 years ago in Other updated by Genesis Vision Support 2 years ago 1

Hi, 


I forgot my password so once I reset it (which opened up through browser link) and I had successfully created a new password. 


I then went back onto the App (Android) and it says "User account locked out". I thought the issue was maybe because I was logged into the browser. I logged out of the browser and the App still wouldn't let me log in (same error) 


I don't know what to do now 

Answer

Answer
Not a bug

Hello!

Your account was temporarily blocked for security reason as you have put the wrong password several times in a row. It will be unblocked in an hour.

Answer
Not a bug

Hello!

Your account was temporarily blocked for security reason as you have put the wrong password several times in a row. It will be unblocked in an hour.