+3
Completed

We should not pay the entry fee again when a program closes by stop out

Air80 1 year ago in A problem with investment program updated by Genesis Vision Support 12 months ago 3

Hello.

I think that investors should not pay the entry fee again when a program closes by stop out and we want to reinvest it again.

Thanks. 

Answer

-1
Answer
Completed

Dear Client,

Please be informed that we have updated the Stop Out feature. If the current reporting period of an investment program was ended due to the Stop out trigger, then in the next period the investors who had investments in the program when Stop Out have triggered, the Entry fee = 0.

Thank you for the valuable feedback, it helped us to improve the platform!

Best Regards,

GV Team.

GOOD, I'M SATISFIED

Good. Thank you.

Satisfaction mark by Air80 12 months ago
+1
Under review

Dear Client,

Thank you for your feedback. I have transferred it to the management.

Best Regards,

Genesis Vision Team.

+1

I also agree on this feature. 

-1
Answer
Completed

Dear Client,

Please be informed that we have updated the Stop Out feature. If the current reporting period of an investment program was ended due to the Stop out trigger, then in the next period the investors who had investments in the program when Stop Out have triggered, the Entry fee = 0.

Thank you for the valuable feedback, it helped us to improve the platform!

Best Regards,

GV Team.