How to Disable 2FA After Losing 2FA Device

In case you have accidentally lost your 2FA device, you will not be able to disable 2FA from your account even after logging in.


You'd need to e-mail us at email address [email protected] requesting us to disable 2FA from your account. Note that we will not be able to disable 2FA in your account unless you're a verified user.


In case you're not a verified user yet, we might ask you to send us a scanned copy of your ID along with a proof of residence address.

Disable two-factor authentication in the account Disable 2FA in the account Two-factor authentication Guide 2FA recovery lost 2fa

This article was helpful for 1 person. Is this article helpful for you?