+5
Planned

Managers trading periods stuck

c.halcrow10 4 months ago in A problem with Android • updated by Genesis Vision Support 4 months ago 2

Hello,


My app has been stuck for a few days now. Both mangers showing 0 seconds left. 


Tried signing out and back in, same thing. App is fully updated.


Not sure what to do!


Running on Galaxy S7


Cheers 

+4
Under review

Notification in Mobile Apps

ibrahim 4 months ago in A problem with Android • updated by Genesis Vision Support 4 months ago 1

Hi,

I think mobile apps should be able to send notifications. I use the app as an investor. My investion was cancelled a few days ago but i saw it after days when I open the app. 

Answer
Genesis Vision Support 4 months ago

Hello Ibrahim!


In future, you won't be able to make an investment request if the manager doesn't have available tokens. But you will be able to subscribe to any program you like and get notifications if available tokens appear.

+3
Under review

Withdrawals processed several times

Anonymous 5 months ago in A problem with Android • updated by Genesis Vision Support 4 months ago 2

see screenshots about the Withdrawals.  I requested a withdrawal for the full amount 3 times, and it is not telling me I've already made the requests. Although it hasn't been processed, it shouldn't show 3 requests. 


There should be an alert telling me how many tokens are available for withdrawal. 

+2
Completed

Can not copy 2fa code to paste into Authenticator

tjalt83 2 months ago in A problem with Android • updated by Genesis Vision Support 2 months ago 1

would be nice to be able to copy the passkey out of the app

+2
Under review

Android Bug: No Chart Display

Matthew 4 months ago in A problem with Android • updated by Genesis Vision Support 4 months ago 3

Some of the Managers' charts aren't displaying. 

-Samsung S8

-Upgraded to latest OS last night.

+2
Under review

Profit sort wrong

jdkiger 4 months ago in A problem with Android • updated by Genesis Vision Support 4 months ago 1

On the android app, profit (up arrow)  shows least profitable,  profit (down arrow)  shows most profitable.

+2
Under review

Breakdown/sorting

jdkiger 5 months ago in A problem with Android • updated by Genesis Vision Support 4 months ago 1

Have a breakdown of what all coins, stocks, metals etc the manager is invested in.  Also sort by number of investors,  management and success fees, trading period.  Right now sort by profit up arrow shows lowest profit,  down arrow shows highest.  We need notifications and explanations when investments are cancelled.  Portfolio graphs aren't showing up for most managers.  Faq as to what intervals mean. Show actual trades that were made.  Show a cost basis for my investment.  

+1
Completed

Portfolio value

jdkiger 3 months ago in A problem with Android • updated by Genesis Vision Support 3 months ago 1

I know I started with 100gvt when this app came out. How do I see how many I have now?  I do see my portfolio total in USD but I'm not sure if I made money or lost it over the past few months.  Since the usd/gvt price is constantly going down I figure if I know how many gvt my portfolio is equivalent to I'd be able to see if I made or lost money.  I think the tracking of gains / losses is lacking in this app and it should be the number one piece of information to the user. We should know exactly where your money is at all times. That's what we are there for.  No math should be needed by the user to find out if we gained or lost money. All manager and success fees should be factored in and there should be one VERY IMPORTANT piece of information on the dashboard.  How much we are up or down,  in gvt and usd, that's the bottom line! Any company can tell you that's the most important thing.  Portfolio in usd is ok but not my primary concern. Did I gain or lose. At this point I'm not sure. I know the wallet tab is there but I get a long list of convoluted number showing ins and outs. I need a simplified breakdown.  How much is invested,  where it is, and what's the total value.  If I'm invested in three or 4 managers I need to see how many of their coins I have and the value as well.  I know the wallet is only showing me how much I have available to invest but we need a much sleeker simplified breakdown of exactly where the money is. No average person will use this app otherwise. Numbers all over the place,  portfolio says $1100, wallet says 6 gvt/$100, investments in and out of the wallet tab all convoluted and confusing.  Sorry for the ranting,  I just want to see this be a success. 

+1
Fixed

App doest calculate numbers properly

ryan 3 months ago in A problem with Android • updated by Genesis Vision Support 3 months ago 1

profits and loss don't compute right on android app


+1
Under review

App crashing

Burt Chesterfield Livingston J 5 months ago in A problem with Android • updated by Genesis Vision Support 4 months ago 1

The Android app crashes often. When I scroll the manager lists too fast, clicking into a managers page too.