You are facing a problem or an error? Visit our Knowledge Base to find a solution or to create a ticket and contact our support!
App does not show program
I chose program but the app shows me that I don’t have any program.
Let me click on an avatar to access a managers details
As stated. There have been a few times i've clicked their logo and expected to see this page but it's not a button.
Hello!
Thank you for your suggestion. We are glad to say that our technical team will add this feature as soon as possible.
Dates should be shown in a more universal format
MM/DD/YYYY is not the best readable date format and adds confusion for the rest of the world which use day first.
Why not DD-MMM-YYYY for clarity?
Referring to the "My Requests" table.
I can't reset a forgotten password
Login page dost not have a link to a password reset function.
Entering wrong credentials didn't reveal one either.
Hello! Thank you for your feedback. I am glad to say that "Reset the password" option will be added within the day.
The profit chart assumes a total loss after requesting to buy into a product
I put in a request to buy tokens and on my dashboard it shows this as negative profit. Surly if that trader hasn't made any trades yet, and the GVT is still un-transferred then it should be 0?
When it is traded, this should be based upon the trades not the transfer of GVT. Maybe this chart would be more understandable if it was in USD value not my account balance?
Also, if I've made a request but its not been fulfilled, this shouldn't impact this chart at all.
What are requests to buy tokens?
As a new user who doesn't know anything the platform doesn't make clear that I am asking the Manager to trade their tokens to me.
Why isn't this automatic? The trader should be able to put up their tokens on the market at a price and it should auto-fill?
For very small investment amounts, show something other than the scientific notation
My guess is quite a few people wont understand: 1e-21 GVT
If 0.000000000000000001 GVT is worth something some day, then this should be shown better.
Maybe pick a small unit like BTC does, SATs to use after an amount is lower than X.
Let me suggest that its called ACE after this ticket (not serious, you can do better).
0.000000000000000001 GVT = 1 ACE
So can managers trade yet?
Shows that my account has completed pending. People can invest now but it still need to get processed. Wondering how the processing is actually done.
Buttons look click-able when they can't
Invest button and withdraw button look click-able but does nothing. If you show things like this let me click them and show an error otherwise let me hover over the button to see what the problem is like "insufficient funds".
If its a problem I can fix, like adding funds, give me the option to go to the place to fix it (like the deposit page).
Trader history graph contains todays date over and over again on the bottom axis
Takes up a lot of space and makes the graph harder to read.
Customer support service by UserEcho
