0
Completed

Dates should be shown in a more universal format

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 1

MM/DD/YYYY is not the best readable date format and adds confusion for the rest of the world which use day first.


Why not DD-MMM-YYYY for clarity?


Referring to the "My Requests" table.

0
Fixed

I can't reset a forgotten password

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

Login page dost not have a link to a password reset function.


Entering wrong credentials didn't reveal one either.

Answer

Hello! Thank you for your feedback. I am glad to say that "Reset the password" option will be added within the day.

0
Completed

The profit chart assumes a total loss after requesting to buy into a product

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

I put in a request to buy tokens and on my dashboard it shows this as negative profit. Surly if that trader hasn't made any trades yet, and the GVT is still un-transferred then it should be 0?


When it is traded, this should be based upon the trades not the transfer of GVT. Maybe this chart would be more understandable if it was in USD value not my account balance?


Also, if I've made a request but its not been fulfilled, this shouldn't impact this chart at all.

0
Answered

What are requests to buy tokens?

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

As a new user who doesn't know anything the platform doesn't make clear that I am asking the Manager to trade their tokens to me.


Why isn't this automatic? The trader should be able to put up their tokens on the market at a price and it should auto-fill?

0
Completed

For very small investment amounts, show something other than the scientific notation

Ace 4 years ago in A problem with the web version updated by Genesis Vision Support 2 years ago 2

My guess is quite a few people wont understand: 1e-21 GVT


If 0.000000000000000001 GVT is worth something some day, then this should be shown better. 


Maybe pick a small unit like BTC does, SATs to use after an amount is lower than X. 


Let me suggest that its called ACE after this ticket (not serious, you can do better).


0.000000000000000001 GVT = 1 ACE

0
Completed

So can managers trade yet?

alex_donohue 4 years ago in Other updated by Genesis Vision Support 4 years ago 1

Shows that my account has completed pending. People can invest now but it still need to get processed. Wondering how the processing is actually done.

0
Not a bug

Buttons look click-able when they can't

Ace 4 years ago in Other updated by Genesis Vision Support 4 years ago 4

Invest button and withdraw button look click-able but does nothing. If you show things like this let me click them and show an error otherwise let me hover over the button to see what the problem is like "insufficient funds".


If its a problem I can fix, like adding funds, give me the option to go to the place to fix it (like the deposit page).

0
Completed

Trader history graph contains todays date over and over again on the bottom axis

Ace 4 years ago in Other updated by Genesis Vision Support 2 years ago 2

Takes up a lot of space and makes the graph harder to read.

0
Completed

Extra program info

rgoldberg 4 years ago in Other updated by Genesis Vision Support 2 years ago 2

It would be nice to have additional info listed on the program list/browse area, and also in my own dashboard.  Perhaps an additional “dense” via that shows the timeframes and percentages in a tabular view.  

0
Fixed

Pending Time and Phone login and password

alex_donohue 4 years ago in Other updated by Genesis Vision Support 4 years ago 1

How long does it take for a program to go through pending? Also can't seem to use the same login and password that I used on desktop for my phone app.