+5
Under review

The team should incentivize/partner with Twitter and YouTube influencers for marketing.

Raly Road 3 years ago updated by Shaheer 1 year ago 2

This would really help the platform explode. There are many influencers that have their own private groups where people pay to copy their trades already, but the people in the group have to manually copy the trades. This can be difficult when people are in different time zones or just aren't at their computer 24/7. These types of paid groups would probably be really excited to use the platform.

Answer

Dear Client,

Thank you for your feedback! I have transferred it to the team for their review.

Best Regards,

Genesis Vision Team.

+5
Under review

Hire a spokesperson

Benny 3 years ago updated by Genesis Vision Support 3 years ago 1

There is no chance to get any answers in any social media channels. You dont repsond on reddit, you dont respond on twitter. Your telegram channel is full of weird people.

if you want to earn trust of people, be there fore them. Dont ignore them.

Answer

Dear Client,

We regret that your messages on our Twitter account and Reddit were left without an answer. Unfortunately, it is not always possible to respond promptly to all comments and messages on our social media. We can assure you that your feedback has been duly noted and in the future we will try to pay more attention to this matter. 

Please note that in case you have any questions or issues with your GV account, please kindly contact the support team directly via live chat on the platform or via e-mail support@genesis.vision for the efficient communication.

Best Regards,

Genesis Vision Team.

+5
Under review

Use GV's huge email list to directly market to already interested parties.

Luki Puki 4 years ago updated by Genesis Vision Support 4 years ago 1

The GV team has a huge database of emails and subscribers, yet we do not receive any marketing emails, 'best of the week/month' emails or really any other form of emails.
 This is the most cost-effective way of digital marketing and can easily be done without much resources... 

Growth and adoption are now key to GV's survival and we are all eager to see what the future holds, so can we please use all the tools at our disposal? 

Please leave your comments below. 

+5
Completed

Remove the GVT value from the platform

Anonymous 5 years ago updated by Genesis Vision Support 5 years ago 2

Once an investment is made, it should remove the GVT equivalent in the dashboard and instead show its base currency value. It would add more graphs on the dashboard, but it would be better to have an invested graph in base BTC,  another one in base ETH, etc...

Investors are too worried about losing GVT when GVT gains against the base currency of the program they're invested in and it creates a poor experience.

+5
Under review

Inactive traders should have their programs suspended

ablack 5 years ago updated by Genesis Vision Support 5 years ago 1

If a trader has been inactive for a period of time they should have their program suspended. I don't know how the threshold should be determined but it doesn't seem fair for a trader to be taking entry fees and even losing investors money because they've stopped trading.

+5
Under review

Clearer description on profit measures

jan 6 years ago updated by Genesis Vision Support 5 years ago 4

The profit measures could be explained a bit clearer. E.g. when looking at the profits of the programs it is not directly obvious that profits are measured in terms of BTC. This only comes apparent when you click at the details of the program. 

Could be for example shown at the top of the list, e.g. that a small info shows up how profit is measured. For example a small question mark above the profit sign. 

 

Also for the less crypto savvy people it might be great to integrate an option to show profits in USD and not BTC. 

Answer

Dear Jan,


Thank you for the feedback. We have informed our IT regarding your feedback to feed USD% change.


We appreciate your feedbacks!

+5
Completed

Detailed Information Page After Profit Distribution

Mad3nCh1na 6 years ago updated by Genesis Vision Support 5 years ago 2

After the end of the period when profits are distributed, I would like to see more information presented to the user. Such as management fee amount, success fee amount, gains net of fees, number of trades, equity distribution and much much more. 

+5
Declined

ROI statistics instead of Total Profits(GVT)

whoknows19500 6 years ago updated by Genesis Vision Support 5 years ago 3

The total profit in GVT should be changed to the Return on Investment percentage because the value of GVT has no significance since each program has its own value of AUM. 


A trader with 100 gvt making 10% monthly would show 10GVT of profit while another trader managing 1000gvt making 10% monthly would show 100GVT. The difference in the ROI are the same and the value of GVT returned has no significance from the investors point of view. 


It would be best to also show the Total ROI on the entire investment AND include the monthly ROI% 


such as 100%ROI / 5%monthly

+5
Fixed

2FA Login issue

Suleman90 6 years ago updated by Genesis Vision Support 5 years ago 2

Hey when logging in on the web based version - My login details are input correctly but there is no prompt for the 2FA and I'm stuck at the login screen. The andriod app version login + 2fa is working fine.


p.s It currently reads ' Two factor requires ' - it would be better worded ' Two factor required.

Image 215

+5
Completed

App does not show USD value invested in a manager

GVT Bull 6 years ago updated by Genesis Vision Support 6 years ago 1

It currently only shows GVT value gained / lost, but USD might be more important to some users ( maybe have a global switch between USD and GVT wallet 'currency' )